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EndPoint Backup for MSPs logo

Windows endpoint backup solution for MSPs

Back up your customers' files on their Windows-based endpoints, such as desktops and laptops, and manage them through a multi-tenant console, on a monthly subscription.

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Altaro EndPoint Backup for MSPs is included with Altaro Office 365 Backup for MSPs

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An award-winning backup solution trusted by 2,000+ satisfied MSPs

Endpoint backup is frequently overlooked and yet company PCs and laptops store valuable business data. Should they be lost, damaged or undergo a malware or ransomware attack, your customers will turn to you to recover that data.

Developed for Managed Service Providers (MSPs) and IT consultants, Altaro EndPoint Backup for MSPs enables you to do so with ease, through a multi-tenant management console where you can manage all your customers' backups centrally.

Altaro EndPoint Backup for MSPs is available as part of Altaro Office 365 Backup for MSPs, a convenient, subscription program where you can set your own pricing model, with the ability to scale as customer requirements grow. Your subscription includes access to Altaro's multi-tenant, cloud-based console and 24/7 support.


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Multi-tenancy

Manage and monitor all your customers' Windows endpoint backups and usage through Altaro's multi-tenant Cloud Management Console.

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Robust endpoint data backup

Provide reliable backup and recovery as a service for Windows PCs and laptops, charging a monthly fee for managing their backups on your servers.

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No binding contracts

Pay per M365 user. Minimum monthly subscription across all your customers, with no contracts; scale to 1,000s of users.

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Provide storage services from the cloud

Save endpoint backups to your own MS Azure account and scale without restrictions; you can bill for storage used.

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Recurring revenue

Charge your customers a recurring monthly fee for Windows workstation backup and backup storage services.

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Back up roaming endpoints

Back up thousands of on-premises and roaming endpoints without requiring any VPN or direct connection to the customers' premises.

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Policy-driven backups

Configure settings for large groups of Windows endpoints by setting up policies to define backup directories, storage, frequency and retention.

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Outstanding 24/7 support

Enjoy premium 24/7 support with call pickup of less than 30 seconds. An industry best!

Benefits of the Altaro EndPoint Backup subscription program for MSPs

Available as part of Altaro Office 365 Backup for MSPs, Altaro EndPoint Backup for MSPs is a highly scalable endpoint backup solution through which you can back up thousands of on-premises and roaming endpoints, such as Windows desktops and laptops, across multiple customers.

It enables you to provide Windows workstation backup and recovery services. You can configure, manage and monitor the backups centrally through a multi-tenant online console, which gives you added control and convenience.


Introduction to Altaro EndPoint Backup for MSPs VideoYoutube Bar

  • Save your customers' skins with endpoint backup - Add further value to your customers by saving their bacon should their files stored exclusively on a laptop or PC be lost or damaged.
  • Provide unlimited scalability - As your customers have more workstations and laptops that need backing up, you can scale as needed and provide seamless coverage.
  • Provide storage services from your own Azure account - Leverage the power of the cloud to grow as your customers do. It's quick, easy and cost-effective for you to set up an MS Azure storage account to save customer backups to. You can bill each customer for storage used, adding another revenue stream over and above the backup service itself.
  • Multi-tenancy across customer backups - Manage and monitor all customer endpoint backups through a single pane of glass, through our multi-tenant, cloud-based console, making it super easy and convenient.
  • Fast and simple to use - Create multiple backup policies so that you can easily configure backup settings for large groups of desktops and laptops, making things quicker and easier. You can also use scripts or remote monitoring and management (RMM) tools to deploy the endpoint agent to multiple endpoints at once.
  • Pay as you go - Ask us about our advantageous pricing; you are then free to establish your own pricing model. Volume discounts apply, making it even more cost-effective for you as you scale to tens of thousands of users.
  • 24/7 support you can count on - We help you help your customers. We're available on chat, email and phone – no gatekeepers, no waiting for ages, no limits on when you contact us. We pick up support calls in under 30 seconds, an industry best!
  • One monthly invoice - Back up your customers' Microsoft/Office 365 data as well as their endpoint files and manage those backups through the same console – all from one central location – while receiving one monthly invoice for the backup services used. Extend this convenience by adding Altaro's backup solution for virtual machines (VM) and physical Windows servers to your portfolio.
  • Free version for your own internal use - Your paid subscription also gives you the ability to back up 10 of your own endpoints for free (internal use only).

Despite companies' best efforts to ensure that company data is only stored on their network servers or in the cloud, end users often only save files on their local devices.

As an MSP, you can help your customers with this issue by backing up data on your customers' Windows desktops and laptops as a managed service. Should disaster strike, you can restore their files and folders fully and quickly.


Use Altaro EndPoint Backup for MSPs – available as part of the Altaro Office 365 Backup for MSPs subscription program – to protect thousands of Windows workstations and laptops across multiple customers. Manage customer backups centrally through a convenient multi-tenant cloud-based console.

ENDPOINT BACKUP

  • File-based backup: Back up the files and folders on your customers' endpoints. Pick the files you need to back up, using selective inclusion within their directories. You can opt to exclude directories or filetypes by making use of wildcards (e.g., *.iso, *.exe).
  • Roaming endpoint backup without a VPN: Employees are often equipped with roaming endpoints such as laptops that they take off site to their homes, to meetings or while traveling, for example. Altaro conveniently backs these up without requiring a VPN. Through the creation of backup policies, you can ensure that any endpoint, whether at the office or anywhere around the world, is automatically backed up as often as required, without requiring end user intervention.
  • Policy-driven protection: Create backup policies to define settings such as backup location, frequency and retention. using multiple backup policies, you can easily configure backup settings for large groups of endpoints. For instance, you can create one policy for a customer's sales team and a different one for their administration team, with the ability to associate any newly approved endpoints accordingly. Additionally, you can use group labels to facilitate large-scale endpoint management.
  • Scriptable and scalable deployment: Don't suffer through the painstaking process of deploying one endpoint agent at a time. Instead, deploy several Altaro endpoint agents at once using group policies (GPOs), remote monitoring and management (RMM) tools or PowerShell scripts. You can choose whether to use a standard GUI installer for manual installation or a silent MSI installer for automated deployments.
  • Automatic backups: You can set backups to take place automatically every 1 to 24 hours. Set it and forget it.
Endpoints Screen
EndPoint Backup policy
Granular File Restore

ENDPOINT DATA RECOVERY

  • File recovery: Altaro's endpoint backup solution for MSPs enables you to restore all files and folders from a chosen Windows workstation or laptop. You can restore the files back to their original machine or your endpoint manager server.

ENDPOINT BACKUP STORAGE

  • Secure storage: Backup data is stored efficiently and securely, as it is:
    • Deduplicated using block level deduplication
    • Compressed
    • Encrypted securely using AES-256 keys uniquely generated per endpoint.
    Store your customer workstation backups in your own Microsoft Azure storage accounts.
  • Change block tracking: To minimize backup size and maximize backup speed, Altaro EndPoint Backup for MSPs uses change block tracking. This means that the solution only backs up changes to the data set, reducing bandwidth and storage volumes.
  • Provide storage services using your Azure account: Save backups to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.
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Endpoint Dashboard
Customer Backup Policies
Alerts
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ENDPOINT BACKUP MANAGEMENT

  • Multi-tenant management: Manage the product entirely through Altaro's cloud-based console. Benefit from multi-tenant management and monitoring of customers across multiple sites through a single pane of glass. Use the console to monitor detailed usage, manage your Altaro subscription, and run reports on storage used.
  • Hassle-free monthly billing: Know exactly what you need to charge your customers through our convenient monthly itemized invoice. You can also access the itemized data via an API call, making it even easier for you to invoice your clients.
  • Disable endpoints that are at risk: If an endpoint is compromised or if you no longer wish to run backups for it, you can disable it temporarily or permanently, so that it is no longer in operation and its backup data is no longer accessible by the agent.
  • Receive alerts: Receive a daily summary showing the number of approved endpoints and successful or failed backup operations per customer. You can also receive automated email alerts for restore operations, endpoint manager disconnections, and more.
  • Audited account activity: Account activity is audited, with all entries being timestamped along with a description of the action being requested or carried out. You can export the account audit trail.
  • Unified backup experience: Should you also wish back up your customers' virtual machines (VMs) and physical Windows servers, we provide Altaro VM Backup for MSPs, which is available and managed via the same multi-tenant, cloud-based management console as your backups of customers' endpoints and their Microsoft 365 / Office 365 mailboxes, Teams chats and files, and files stored in OneDrive and SharePoint. Benefit from a single point of contact and a consistent look, and enjoy the flexibility to select the specific backup services you need per customer.
  • MSP endpoint backup for free: With your subscription, you also gain a full-functioned free version of Altaro EndPoint Backup for MSPs for up to 10 of your own endpoints per month. This Internal Use License does not apply to commercial/customer backups.

LICENSING & SUPPORT

  • No binding contracts: Altaro EndPoint Backup for MSPs is included with Altaro Office 365 Backup for MSPs, and you aren't bound by contacts, upfront fees or annual commitments.
  • Recurring revenue: Charge your customers a monthly recurring fee for their endpoint backups, your services and storage used – at the price point you decide on.
  • Lightning-fast 24/7 support: Altaro provides you with personal, premium 24/7 technical support, with an industry-leading call response of less than 30 seconds, as well as instant live chat and email support.
Subscription Overview

Supported platforms:

  • Altaro EndPoint Manager – Requires a server operating system running Windows Server 2016 and up.
    • Install it on your premises or on a virtual machine in the cloud, to manage operations and configure endpoints.
  • Altaro EndPoint Agent – Requires a client operating system running Windows 7 upwards.
    • Deploy it to any Windows laptop or desktop PC you need to back up. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Pay per user per month


Endpoint backup and recovery services are available as part of Altaro Office 365 Backup for MSPs, a monthly subscription program:

Pay per Microsoft 365 user per month
Scale to 1,000s of users
No upfront costs
Includes 24/7, lightning-fast support
No binding contracts
Unbeatable value
Minimum starter pack of up to 30 Microsoft 365 users per month across all your customers
With an active subscription, you also can back up 10 of your own endpoints for free (for your internal use)
Complete this form to receive our pricing for MSPs by email:



Why we request your email address:
Our MSP community has told us they prefer us not to publish our prices, because of the value add they then give to their customers. Please email us for pricing or fill out the form above.
How does the paid subscription work?

Altaro EndPoint Backup for MSPs forms part of the Altaro Office 365 Backup for MSPs subscription program. Pricing is per Microsoft 365 user per month, allowing you to back up the user’s M365 mailboxes, OneDrive, SharePoint, Team Chats and Windows-based endpoints.

When purchasing Altaro Office 365 Backup for MSPs, your license must cover your customer’s:

  • users with an assigned Microsoft 365 subscription license within the Organization and
  • users that are no longer part of the tenant/organization but whose backup data is being retained; and shared mailboxes.
What is included in the price?

Altaro EndPoint Backup for MSPs forms part of the Altaro Office 365 Backup for MSPs subscription program. Pricing is per Microsoft 365 user per month. The monthly subscription fee includes:

  • Backup of the user’s M365 mailboxes, OneDrive, SharePoint, Team Chats and files on Windows-based endpoints
  • unlimited storage of M365 backups to Altaro’s secure Azure infrastructure
  • 24/7 support
  • access to our multi-tenant cloud management console for centralised management of all your Altaro customer accounts

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

There's a minimum starter pack subscription that includes up to 30 users per month. You can scale up to tens of thousands of users.

Over and above that, we enable you to back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

Note:
When purchasing Altaro Office 365 Backup for MSPs, your license must cover:

  • 100% of your customer’s users with an assigned Microsoft 365 subscription license; and
  • Any of your customer’s users that are no longer part of the tenant/organization but have backup data; and shared mailboxes.
Do customers require a separate product license?

No, your customers do not need to purchase separate licenses from us. You pay us one fee per user per month and you can provide your customers with backup, recovery and backup storage services for their Microsoft 365/Office 365 mailboxes, Teams, OneDrive and SharePoint – what you charge them is up to you. Windows workstations and laptops backups are included in the price but backups storage is not; you must provide this: Save endpoint backups to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.

Can I delete my account at any time?

Subscription is monthly, with the possibility of stopping at any time. Other providers within the industry require single or multi-year contracts.

Do volume discounts apply?

Yes, volume discounts apply. Please contact us for more information.

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or send an email to sales.

Your paid subscription automatically enables you to back up 10 of your own endpoints for free – this is provided for your internal use (this is not for resale; not for use on customer networks).

What are endpoints?

Endpoints are the machines used by end users on a network, such as workstations, PCs, desktops and laptops.

What is endpoint backup?

As much of the work within a business or organization is conducted on network PCs and laptops, it is important to back these up.

Very often, businesses tend to overlook this area while backing up other parts of their network such as their virtual machines and servers.

Failing to back up endpoints results in a gap when it comes to restoring data after this has been lost or damaged. Causes of data loss and damage include deletion; malware and ransomware; device theft; power outages; flooding; or other disasters.

An endpoint backup solution allows you to back up on-premises and roaming endpoints, and to benefit from increased data protection across the entire network.

Why do I need endpoint backup?

Despite companies' and organizations' best efforts to ensure information is only stored on their network servers or in the cloud, end users often only save files on their desktop PCs and laptops.

Should any of these be lost, stolen or damaged, or should their user delete data, businesses need a way to access and restore that data.

As an MSP, you need to be able to pre-empt this situation by backing up your customers' endpoints. That's where a robust endpoint backup solution like Altaro EndPoint Backup for MSPs come in. If data on customers' Windows desktops and laptop is lost or damaged, no matter whether these are located on the customer premises or whether they are off-site, you can restore that data from their backups. Problem solved!

How does the paid subscription work?

Altaro EndPoint Backup for MSPs forms part of the Altaro Office 365 Backup for MSPs subscription program. Pricing is per Microsoft 365 user per month, allowing you to back up the user’s M365 mailboxes, OneDrive, SharePoint, Team Chats and Windows-based endpoints.

When purchasing Altaro Office 365 Backup for MSPs, your license must cover your customer’s:

  • users with an assigned Microsoft 365 subscription license within the Organization and
  • users that are no longer part of the tenant/organization but whose backup data is being retained; and shared mailboxes.
What is included in the price?

Altaro EndPoint Backup for MSPs forms part of the Altaro Office 365 Backup for MSPs subscription program. Pricing is per Microsoft 365 user per month. The monthly subscription fee includes:

  • Backup of the user’s M365 mailboxes, OneDrive, SharePoint, Team Chats and files on Windows-based endpoints
  • unlimited storage of M365 backups to Altaro’s secure Azure infrastructure
  • 24/7 support
  • access to our multi-tenant cloud management console for centralised management of all your Altaro customer accounts

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

There's a minimum starter pack subscription that includes up to 30 users per month. You can scale up to tens of thousands of users. Over and above that, we enable you to back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

Note:
When purchasing Altaro Office 365 Backup for MSPs, your license must cover:

  • 100% of your customer’s users with an assigned Microsoft 365 subscription license; and
  • Any of your customer’s users that are no longer part of the tenant/organization but have backup data; and shared mailboxes.
Are there no storage costs?

Endpoint backups are stored to your own MS Azure, meaning you can charge your customers for backup storage; we do not store the backups you take and therefore we do not include endpoint storage in the monthly subscription fee.

When it comes to the storage of Microsoft 365 backups, however, unlimited storage to our secure infrastructure on MS Azure is included in the monthly per user price.

Does Altaro charge extra when I perform a restore for a customer?

No. We charge one fixed all-inclusive price per user per month. Charges from your cloud provider may apply when restoring.

What if I have less than 30 users to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 30 Microsoft 365 users a month, so if you wish to start with fewer users, you can.

What if I also want to back up virtual machines and physical servers?

Altaro can help you with that too. You can back up any Hyper-V or VMware virtual machines (VMs) and physical Windows servers at an additional fee per machine per month. Click here for further information.

Do you offer a Free Edition version of Altaro's endpoint backup solution for MSPs?

Yes. Upon trial registration, we automatically provide MSPs with to the ability to back up 10 of their own internal endpoints for free; this is not for resale and is provided for their internal use (not on customer networks). A paid subscription is required for any additional endpoint backups for your own use over and above those 10, or any others for commercial purposes (backups for your customers).

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or send an email to sales.

Your paid subscription automatically enables you to back up 10 of your own endpoints for free – this is provided for your internal use (this is not for resale; not for use on customer networks).

Do I need to download or install anything to trial Altaro EndPoint Backup for MSPs?

Your first step is to sign up to the Altaro EndPoint Backup application in our multi-tenant online management console.

You also need to download the Altaro EndPoint Manager and the Altaro EndPoint Agent, available as part of your subscription.

  • The Altaro EndPoint Manager is server software that you must install on your premises or on a cloud VM; use it to manage operations and configure endpoints.
  • The Altaro EndPoint Agent is the software deployed to an endpoint (such as a Windows laptop or desktop PC) to perform backup or restore operations. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Click here to see how quick and easy setup is.

How many endpoints can be backed up?

Any number of endpoints can be backed up: You can scale up to thousands of endpoints . There is no limit during the 30-day trial either.

Can we use another form of storage for the backups instead of our MS Azure infrastructure?

It is currently not possible to store the data elsewhere. You must store the backups to your MS Azure account, and can bill customers for storage.

If we delete the endpoint but want to keep the data, can we keep the backup?

Yes, it is possible to stop backups for a selected endpoint and retain the backup data. As backups are stored in your own Azure accounts, you can keep this data as long as you require.

How long is backup data retained?

Backup data is stored in your own Azure accounts, and you can keep this data as long as you require. Retention settings can be configured in your customer backup policies to automatically delete old backup versions after a certain period.

How does it work if I use both Altaro VM Backup for MSPs and Altaro Office 365 Backup for MSPs/EndPoint Backup for MSPs?

Both these products are accessible via your account on the Altaro Cloud Management Console (CMC). When using the CMC, you simply need to select which product you want to use – you can switch from one product to the other in the CMC.

Check out our Support Center or email Sales for a quick reply.